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HBS Systems Customers Share Their Experience

HBS Systems Dealership Software

Don’t just take our word for it. Listen to why more dealerships chose HBS Systems as their equipment dealer business system!

HBS is easy to use with an intuitive interface and help is always one phone call away. They can remote access the system to see any problems and get them fixed quickly.

— Joe Wholey
McMaster New Holland

If you are looking for a DMS, call HBS Systems. They provide the best response time and solution-based service of any company I’ve ever done business with!

— Raquel Rushing
Abilene Equipment Center

I’ve been working with HBS for 12 years and have never been disappointed. We recently acquired a second location and did our training via a Zoom call and it was fantastic. The phone support staff are always friendly and courteous.

— Terri Shideler
Jennings Equipment, Inc.

We changed to HBS Systems after being on another system for 28 years. The training and support have been awesome! The experience was smooth and efficient. The Service Management feature is excellent!

— Kathy Boehlke
Mountain View Equipment Co

The team is easy to do business with and always a phone call away – if I ever have a problem, it’s resolved. We’ve used HBS Systems since 1994 and I don’t see us ever switching.

— Jason Stammen
North Star Hardware & Implement

HBS Systems is very easy to use and easy to get around in. The custom financials make it easy to look at all 13 locations on one consolidated screen, and if needed, I can look at each location for further analysis.

— Matt Anders
Baker Implement

HBS Systems tracking and workflow for parts, POS and service have increased our efficiencies. The OEM integrations for parts ordering save time and the automated price updates increase profitability.

— Arlin Geigley
Montrose Implement & Motorsports

We immediately benefited from the real-time updates that are crucial when handling our rental customers. NetView Active Desktop allowed us to quickly see our available inventory, status of machines in service, and better understand demand for future planning all on one screen. The rental utilization and financial reports we can pull on-demand are fantastic! This vital information has allowed our team to capitalize on higher producing rental assets, further increasing profitability more than 10%.

— Christopher Muller
Badger Contractors Rental & Supply

The personal connections the HBS team makes in addition to the best customer service in the industry is why I would recommend them to any dealership.

— Angela Witham
Sharon Springs Garage

The automatic price file updates improves accuracy in our parts department and save us time and money. Selling parts at the most up-to-date prices increases our profitability.

— Frank Potestio
Potestio Brothers Equipment

HBS Systems provided system update training live at the dealership with our team to train us. The service after implementation has been amazing as well. The team is very quick to answer support questions and concerns.

— Shannon Tolbert
Blue Ridge Tractor

Quick response when we have an accounting question. Best customer service with great people who are always ready to help.

— Maria Sauceda
All Seasons Farm Equipment, Inc.

I’ve looked at and/or demoed over 15 of the leading DMS products on the market. HBS Systems was the only provider that checked all the boxes. It’s truly remarkable software with an incredible team behind them.

— Sage Prigozen
Bobcat of New York

They answer all of our question regardless of how many times we have to ask them. Sincere thanks for all your work on behalf of the dealers you serve.

— Roy Arthur
George’s Farm Centre

We were impressed with HBS Systems when we made a request specific to our dealership. Their team expedited the programming process to upload a short-notice store addition into the business system. I’d recommend taking a look at HBS Systems to any dealership without hesitation.

— William Vandelinde
Marshall Machinery, Inc

The visibility and functionality on the front end of the business for of our service personnel and operational team is very intuitive.

— Josh Arnold
JT Equipment

I’d recommend HBS Systems to other dealers. They have great people and are always helpful when we have had challenges.

— Andy Svetec
Bob Mark New Holland

The people and support are off the charts! If you are looking for software, call HBS Systems.

— John Bobo
Capital Tractor

Dealership support and service is huge with a complex business system. HBS provides outstanding customer service and does well to react when we run into trouble or have questions. Very helpful and knowledgeable when things don’t go as planned.

— Chad Hochstetler
Rickreall Farm Supply

If we have any kind of problem we email or call and they are on it to get it solved. I’d highly recommend HBS Systems to any dealership to improve workflow. They truly understand the business.

— Melissa Webster
Bentley Brothers

HBS Systems worked with me to get everything set up in a way that works best for us with new hardware. They even sourced and ordered parts that are unusual for us. Any dealer looking for a DMS should call HBS Systems.

— Maria Sauceda
All Seasons Farm Equipment, Inc.

It’s been a great partnership and I’d recommend HBS Systems to any dealership. Our inventory is not your normal control system for our equipment sales. The HBS team listened to our concerns and assisted in setting it up as we wished on the parts side, and it works.

— Douglas Addis
Southern Farm Supply

The web-based software is very easy for everyone to use and train new employees.

— Mark Stober
Holgate Implement Sales

If we have special situation that we need a fix for they help us make the change and make it work. They answer all of our question regardless of how many times we have to ask them. Sincere thanks for all your work on behalf of the dealers you serve.

— Roy Arthur
George’s Farm Centre

As a long-term 25-year customer of HBS Systems, we were happy with the software; however, we were lured away by a competitor with a smoke-and-mirrors sales pitch. After switching to the competitor software, it only took about 6 months to figure out we had made a mistake and we switched right back to HBS Systems.

— Stacy Darling
Williams Farm Machinery

I’d recommend HBS Systems; it’s a great system that saves time, decreases errors, and allows our team to improve customer service by providing real-time data.

— Clifton Bradshaw
Nueces Power Equipment

SupportNow customer service team provides quick resolution to any problem I’m experiencing. It’s very simple: I call they answer; if I leave a message they call me back in a very timely manner. In my eyes you can have the best of something in the world if you cannot get service, its not worth anything. Service means everything to me. Thank you!

— Craig Smith
O’Neil’s Farm Equipment, Ltd

I appreciate how HBS Systems accounting provides seamless reporting from service, units and POS to the backside of accounting as items hit the General Ledger.

— Carrie Cline
JT Equipment

HBS Systems customer service is over the top. They provided training to our team to train new employees and I’d recommend any dealership to look at HBS.

— Jennifer Calkins
Moss Bros Inc.

HBS Systems’ fully integrated accounting helped us quickly establish an ROI, it saved our team hundreds of hours on the John Deere statement reconciliation. We’ve decreased the time it takes us by more than 50% to reconcile our financial statements.

— Tammy Potestio
Potestio Brothers Equipment

I’d recommend any dealership to take a look at HBS Systems. Every time I have an issue, I submit a case and receive a call back the same day. The problem is fixed right away. They have yet best system in the industry.

— Debbie McClain
Quality Machinery Center

Great customer service and support!

— Terri Nash
Pigg Implement Sales, LLC

The advancements I’ve seen in just the 1st year at HBS Systems are more than our previous provider did in a 30-year period. Customer support has been really responsive and helpful. I couldn’t be more pleased with my choice to switch to HBS Systems.

— Sage Prigozen
Bobcat of New York

When we call, we get great customer service. Even if you call in with a weird question, if the support team doesn’t know the answer they will seek it out rather then just pass over it.

— Kelly Siebenaler
Werner Implement

We’ve been able to better track warranty and service on equipment since switching to HBS Systems. This allows us to exceed customer expectations, strengthen loyalty, and increase repeat business. This led to a more than 5% increase in sales in the last year alone. It’s been impressive to be able to see the increased efficiencies we have gained across the entire business.

— Brian Muller
Badger Contractors Rental & Supply

The reporting capabilities in HBS Systems are amazing and provide us with unlimited opportunities to quantify problem areas like inefficiency in shop operations. We were able to correct where we were spending time on unbillable hours within the shop to increase profitability. We recently implemented an incentive program for our service technicians based on information the Service Reporting provides. The detailed reports allow us to track our service department to increase efficiency in the department increasing profitability, employee and customer satisfaction.

— Laura Olinger
Bentley Brothers

We changed to HBS Systems after being on another system for 28 years. The training and support have been awesome! The experience was smooth and efficient. The Service Management feature is excellent!

— Kathy Boehlke
Mountain View Equipment Co

HBS Systems customer service is always there to answer our call and fix any problems we encounter.

— Nicole Stec
Skinners Garage

HBS Systems provides excellent customer service. Our team consistently receives fast results with any problems solved on our first call. I’d tell any dealership to take a look at their software.

— Adele Wells
Brown Company

The efficiencies we’ve experienced since switching to HBS Systems are drastically improved reporting and visibility into our service department.

— Josh Arnold
JT Equipment

Scarlett is AMAZING! She answers all my questions and always provides the help I need and provides excellent Customer Service! I loved my training with Scot. I now need to have more.

— Kimberly Johnson
Amigo Power Equipment

Beyond vast improvements in our large rental division we’ve been able to better service our customers as we now have access to their entire history on one screen. We’ve reduced wait time on special orders and improved inventory based upon stock reports that utilize past sales and specific buying habits of each customer.

— Christopher Muller
Badger Contractors Rental & Supply

We left to go to another system; however, quickly realized the exemplary customer support that we had experienced at HBS Systems was missing. As our team became more frustrat- ed with the lack of response from the customer support at our new DMS provider, we knew we had to make a switch back to HBS Systems.

— Laura Olinger
Bentley Brothers

HBS Systems outshines its competition in several areas but I especially like how it tracks equipment. Once a machine’s stock number is captured, it has the same stock number regard- less of how many customers have owned it. This makes it so much easier to track the sale price it was originally sold for and see the service history from day one.

— Stacy Darling
Williams Farm Machinery

HBS Systems’ fully integrated accounting provided an immediate ROI, as an additional accounting package wasn’t needed for revenue recognition, something that was lacking in the other software products we researched.

— Brian Muller
Badger Contractors Rental & Supply
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