
Case Studies
Common Characteristics of Customer Service Teams
What is good customer service? While the definition can vary from company to company and industry to industry, good customer service typically means providing timely, attentive, positive service to a customer, and ensuring their needs are met in a way that reflects...
Award-Winning Employee Spotlight, Scarlett Green
Welcome to our NetView ECO TeamView series, where we will highlight award-winning employees that makeup HBS System’s team to learn more about them, and their work, and to pick their brains on a variety of topics. Our featured guest is Scarlett Green, Inside Sales...
What is a Dealer Management System?
If you’ve attended an industry conference like the AED Summit, Farm Equipment Magazine’s Dealership Minds Summit, CONEXPO-CON/AGG, the ARA Show, NAEDA, FWEDA, NEDA, DSEDA, MEDA, NADC, or others, you’ve likely heard someone talk about a dealer management system (DMS),...