Post-Onboarding & Training Feedback Survey We appreciate the opportunity to partner with your team. This quick survey helps us improve your onboarding and training experience. Please respond based on your department’s perspective. Onboarding Feedback FormDepartment InformationFirst NameLast NameEmailDepartment Parts Service Accounting Rental Sales Admin OtherOnboarding Experience1. The onboarding process was well-organized and easy to follow. Strongly Agree Agree Neutral Disagree Strongly DisagreeComments2. Expectations for my department were clear throughout the process. Strongly Agree Agree Neutral Disagree Strongly DisagreeComments3. The project timeline and milestones were communicated effectively. Strongly Agree Agree Neutral Disagree Strongly DisagreeCommentsTraining Experience4. The training was relevant to my department’s daily responsibilities. Strongly Agree Agree Neutral Disagree Strongly DisagreeComments5. The trainer explained concepts clearly and effectively. Strongly Agree Agree Neutral Disagree Strongly DisagreeComments6. The pace of training was appropriate. Strongly Agree Agree Neutral Disagree Strongly DisagreeCommentsCommunication7. Communication from the HBS team was timely and helpful. Strongly Agree Agree Neutral Disagree Strongly DisagreeComments8. Questions and concerns were addressed during onboarding and training. Strongly Agree Agree Neutral Disagree Strongly DisagreeComments9. I knew who to contact when I needed help. Strongly Agree Agree Neutral Disagree Strongly DisagreeCommentsConfidence & Readiness10. I feel confident using the system for my daily tasks. Strongly Agree Agree Neutral Disagree Strongly DisagreeComments11. I know where to find help or documentation if I need it. Strongly Agree Agree Neutral Disagree Strongly DisagreeComments12. The processes we set up during onboarding / training make sense for how my dealership operates. Strongly Agree Agree Neutral Disagree Strongly DisagreeCommentsConcerns13. Are there any areas where you feel behind or unprepared? 14. Any concerns about user adoption or knowledge gaps within your team? Overall Satisfaction15. Overall, I am satisfied with the onboarding and training experience so far. Strongly Agree Agree Neutral Disagree Strongly DisagreeCommentsGeneral Feedback16. What went well during onboarding and training?17. What could we improve?18. Additional Comments: 19. Would you like someone from HBS to follow up? Yes NoIf yes, please specify topic: Net Promoter Score (NPS)20. How likely are you to recommend HBS Systems to another dealership? Not at all Likely Extremely Likely 0 1 2 3 4 5 6 7 8 9 10 Submit Form