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Service & Warranty Management

Time is Money

This is true particularly when it comes to service management operations. Maximizing profit to reach your service absorption goal requires a combination of well-defined policies, pricing strategies, and procedures. The HBS Service and Warranty Management application provides you with the tools required to manage all aspects of your service operations.

A powerful combination of automated time tracking, extensive customizable features, and comprehensive management reporting provides you with new insight into your service operations. You will have full visibility into the utilization and recovery rates of each technician to make sure you are maximizing billable hours.

HBS Systems NetView Unit Inquiry DMS

Powerful Application Features

HBS Systems Dealership Software Active Desktop Customizable Dashboard
  • Repair Orders can include Customer, Warranty, and Internal conditions that can be settled individually.
  • Unlimited number of Complaints or Conditions per Repair Order.
  • ROs can be settled by condition, allowing partial settlements.
  • System supports dealer-assigned RO numbers or can provide automatic numbering.
  • Complete Repair Order history and copies of ROs are attached to units.
  • Interfaced to available OEM flat-rate guides or create your own flat-rate jobs.
  • Easily add sublet labor or jobs with pre-defined margin to any RO.
  • Track comebacks and associated labor costs by technician.
  • Dealer-defined condition codes can be easily searched from within RO screen.
  • Utilize fixed labor or actual labor by RO condition.
  • Fully integrated time-clock captures technician time by condition. Can be integrated to payroll system.
  • Technician time can be entered from time cards or hard copy tickets.
  • Dealer-defined unapplied time reasons provide full accountability for technicians.
  • Fully integrated to accounting, service, rental, and customer equipment records.
  • Settlement can be billed across multiple payment sources.
  • Parts lists can be imported from OEM parts catalog systems.
  • View, print, or email historical repair order information by customer or unit.
  • View or print productivity reports by technician.
  • View or print profitability by technician or by job type.
  • View or print Direct and Indirect time.

HBS Systems Dealer Management System DMS

Application Highlights

Application Highlights

Fully Integrated Time Clock

Easily capture and account for billable and non-billable time for service technicians. HBS features a “clock-in” design, where you have complete visibility of what each person is working on while they are doing it. Don’t be fooled by “clock-out” systems that only tell you what was done after the job is finished. Dealer-defined “unapplied-time” reasons provide a complete analysis of technician utilization, recovery rates, and service profitability. Time clock can be fully integrated into payroll for all employees in the dealership if desired.

Transfer Conditions, Parts, and Labor Between Repair Orders

A single process can transfer conditions from one repair order to another, and automatically move the associated parts and labor along with it. This is a huge timesaver when a condition is put on the wrong repair order.

Fully Integrated with Accounting and Wholegoods / Units Application

Service Management is fully integrated with accounting, so as repair orders are established and parts and labor are finalized, the controlling entries are automatically posted to the general ledger. The Service application is also fully integrated into the Wholegoods/Units application, so your sales team will always be aware of open repair orders on a unit. In addition, a complete record of each repair order is automatically attached to a wholegood/unit record. This maintains a full history of service and repairs, including on-demand copies of the original service invoice for the life of the unit.

Application Highlights

Partial Settlement by Condition Line

For large, complex jobs, it’s very common for certain conditions to be completed before others. The Service system allows conditions to be settled by line item, making it easy to collect the customer’s portion of a repair order while leaving warranty lines open for reimbursement from the manufacturer. Repair orders can be settled by any combination of credit card, manufacturer credit cards, customer account, or cash. The system even allows the charges to be settled across multiple customer accounts.

Attach Photos, Videos, Invoices, Diagrams, or Handwritten Notes to Any Repair Order

The HBS eDocs application allows reference material to be attached to any repair order. These can be copies of handwritten notes, assembly diagrams, photos, videos, manufacturer bulletins, or any other file you want to make available to system users. This can be particularly useful to document warranty claims to the manufacturer, or to show customers a photo of their equipment before and after the repair.

Flat Rate Guide Integration

The system supports full integration with available OEM flat-rate guides. Dealers can also define an unlimited number of flat-rate jobs to maximize technician productivity and recovery rates.

Solutions Tailored by Role

HBS Systems Dealership Software for CEOs

CEOs & Presidents

Streamline all divisions of your equipment dealership.  NetView Active Desktop’s customized dashboard provides real-time information for all departments, allowing you to make data-driven decisions to maximize profitability.

HBS Systems Dealership Software for CFOs

CFOs & Finance

Automate financials for all departments of your dealership. Our DMS software has powerful reporting tools that provide critical financial data allowing you to analyze information in your customized NetView Active Desktop dashboard.

HBS Systems Dealership Software for Sales Managers

Sales Managers

Empower your sales team to increase sales and improve customer service. NetView Active Desktop’s equipment dealer management software's customized dashboard provides sales reports to manage opportunities, communication, and schedules.

HBS Systems Dealership Software for Service and Warranty Managers

Parts Managers

Automate complex processes to increase efficiency, letting you easily manage parts sales, order fulfillment, price files, purchase, returns, and more. NetView Active Desktop’s customized dashboard provides real-time data to ensure on-time delivery increasing customer satisfaction and profitability.

HBS Systems Dealership Software for Parts Managers

Service & Warranty Managers

Streamline your service department and maximize profitability. Organize schedules, manage warranty claims, through automated OEM integrations, track the status of every job, unit, and technician. NetView Active Desktop’s customized dashboard provides real-time data to streamline your entire department. 

HBS Systems Dealership Software for Rental Managers

Rental Managers

Maximize your fleet to increase customer satisfaction and dealership profitability. Powerful features streamline the complex rental process. NetView Rental gives your team access to real-time inventory availability and the ability to click to call, text, or email customers from anywhere on any device.  

Equipment Dealer Management Software

Customized for Your Industry

HBS Systems Dealership Software


HBS Systems Dealership Software


HBS Systems Dealership Software built for Material Handling Dealers

Material Handling

HBS Systems Dealership Software

Equipment Rental

HBS Systems Dealership Software


HBS Systems Dealership Software built for Industrial Dealers


Case Studies

Boost Efficiency and Profits During the Busy Season

Boost Efficiency and Profits During the Busy Season

As peak season approaches, equipment dealerships need to make sure each of their departments is prepared for the increase in customer activity and heightened workload.  And in these current times, it may be with less staffing than desired.  Utilize your dealership...

4 Ways to Get Rid of Dead Inventory

4 Ways to Get Rid of Dead Inventory

While most dealerships know they have dead inventory, many are unaware of just how much.  Dead, or sometimes referred to obsolescent inventory, are items that are unlikely to sell in the future.  Dead stock can happen due to various reasons, such as decreased demand,...